Sleep Therapy Support

Man in bed frustrated with his CPAP mask.

Sleep Better. Live Longer with Owens.

Sleep therapy plays an important role in improving your overall health, energy, and quality of life. Starting and maintaining your sleep therapy doesn’t have to be overwhelming. Owens is here to support you every step of the way—from setup and daily use to troubleshooting and resupply. Explore the tools and resources below to help you stay comfortable, confident, and on track with your therapy.

Getting Started with Your PAP Therapy Device

Getting started with your PAP device is simple—and you don’t have to do it alone.

Everything You Need to Start Therapy with Confidence

Our team will guide you through device setup, mask fit, and therapy education virtually so you can begin treatment with confidence.

You can also access how-to videos and instructions from trusted manufacturers, tailored to your specific device, to help reinforce proper use from day one.

ResMed AirSense 11 CPAP Device

ResMed AirSense 11

ResMed AirSense 10 CPAP Device

ResMed AirSense 10

Tools for Ongoing Support

Stay connected to your therapy with tools that help you track progress and get personalized support.

MyAir App

Track your therapy progress

Features

Track your sleep therapy progress with daily scores, insights, and personalized tips.

Quick Highlights
  • Daily sleep score
  • Progress tracking
  • Personalized coaching tips
Download myAir™
  • How It Works
    • Automatically connects to your PAP device
    • Provides a daily score and insights
    • Tracks trends and highlights improvements
  • What To Expect
    • View usage hours and mask seal
    • Monitor events per hour
    • Receive tips to improve therapy
    • Build consistency with nightly use

Jeanie – Virtual Sleep Coach

Get personalized coaching and reminders

Features

Get personalized support, reminders, and guidance as you adjust to PAP therapy.

Quick Highlights
  • Personalized text support
  • Coaching and reminders
  • 24/7 access
Connect with Jeanie
  • How It Works
    • Text message within 24 hours after setup
    • Link to begin your support experience
    • Ongoing check-ins and guidance
  • What To Expect
    • Education and therapy tips
    • Help with compliance goals
    • Connection to Owens support when needed

S3 Resupply App

Manage supplies and chat with support

Features

Manage your PAP supplies, connect with support, and stay on top of your therapy—all in one place.

Quick Highlights
  • Order and track supplies
  • Secure messaging and video support
  • Easy access to therapy tools and resources
Access S3 Resupply App
  • How It Works
    • Register quickly and securely
    • Communicate via secure text or video
    • Complete forms and questionnaires digitally
  • What To Expect
    • Order replacement PAP supplies
    • Track current and past orders
    • Access therapy education
    • Get help with product questions

MyAir helps you track your progress, Jeanie provides coaching and support, and My Sleep Coach makes managing supplies easy—all working together to support your therapy.

Man washing his CPAP mask in the sink with soap and water

Cleaning & Maintenance

Keeping your PAP equipment clean helps improve comfort, maintain performance, and support your overall health. Follow these simple routines to keep your device working properly.

Watch Cleaning Video
  • Daily Cleaning

    Mask Cushion & Pillows

    • Wash with mild soap and warm water
    • Rinse thoroughly to remove any residue
    • Allow all components to dry completely before reassembling

    Tubing (After Use)

    • Disconnect and hang in a clean, dry place
    • Keep tubing away from direct sunlight while drying

    Humidifier Components (if applicable)

    • Wash lid, plate, and base with mild soap and warm water
    • Rinse thoroughly and air dry
    • Empty any remaining water daily

    Air Filter

    • Check daily
    • Wash reusable filters with warm soapy water and rinse
    • Allow reusable filters to fully dry before reinstalling
    • Replace disposable filters if visibly dirty
  • Weekly Cleaning

    Headgear & Mask Frame

    • Handwash with mild soap and warm water
    • Rinse thoroughly
    • Allow to air dry completely

    Chinstrap (if applicable)

    • Soak and wash in warm soapy water
    • Hang to dry

    Tubing

    • Run warm soapy water through the tube
    • Rinse thoroughly
    • Hang to dry in a clean area

    Water Chamber

    • Wash with warm soapy water
    • Rinse thoroughly
    • Use distilled water only when refilling
    • Allow to air dry between uses
  • Machine Care

    To keep your machine in good condition

    • Wipe the exterior every few days with a soft, damp cloth
    • Use a small amount of mild soap if needed
    • Keep the device on a clean, flat surface
    • Ensure the area around the machine is free of dust
    • Avoid alcohol or alcohol-based cleaners
  • Quick Tips

    Simple Care for Better Performance

    • Always allow all components to fully air dry before use
    • Clean regularly to prevent buildup, irritation, and bacteria growth
    • Avoid using scented soaps, oils, or strong cleaning agents
    • Keep tubing and components out of direct sunlight when drying
    • Replace worn parts according to your resupply schedule
    • Refer to your device manual for model-specific instructions

Resupply Schedule

Replacing your PAP supplies regularly helps maintain comfort, hygiene, and therapy effectiveness. Worn equipment can lead to mask leaks, discomfort, and reduced performance.

Recommended Replacement Supplies for your CPAP/BiPAP with replacement schedules for most insurances.

Item Description Medicare Medicaid*
Full Face Mask 1 per 3 months 1 per 12 months
Full Face Mask Cushion 1 per month 1 per 12 months
Nasal Mask 1 per 3 months 1 per 6 months
Nasal Mask Cushion 2 per month 1 per month
Nasal Pillows 1 per 3 months 1 per 6 months
Nasal Pillow Cushion 2 per month 2 per month
Headgear for mask 1 per 6 months 1 per 6 months
Tubing Heated 1 per 3 months 1 per 6 months
Tubing non-heated 1 per 3 months 1 per 6 months
Filter Disposable (white) 2 per month 2 per month
Filter Washable (black) 1 per 6 months 1 per 6 months
Chinstrap 1 per 6 months 1 per 6 months
Water Chamber 1 per 6 months 2 in 12 months

* State Medicaid Programs (including Medi-Cal, Managed Medi-Cal program, Nevada Medicaid, etc.) follow Medicaid schedule guidelines.

** Specific Plans may require proof of compliance and pre-authorization before supplies can be dispensed.

*** Deductible and co-pays may apply, please refer to your plan details for more information.

If you have other insurance coverage, please ask one of our Intake Specialists for assistance with your coverage eligibility.

Owens can help you understand your coverage and notify you when you’re eligible for resupply—so you can stay on track without the guesswork.

Reorder Supplies

Frequently Asked Questions (FAQs)

Have questions or experiencing issues with your PAP therapy? Review common concerns and simple solutions below.

Mask Leaks

  • Why is my mask leaking?

    Mask leaks can occur if:

    • The mask is the wrong size
    • The cushion is dirty or worn
    • The mask is over-tightened
  • How do I adjust my mask?
    • Pull the bottom straps to adjust the top fit
    • Pull the top straps to adjust the bottom fit
  • What should I do if my mask leaks?
    • Check the fit of your mask, cushion, and headgear
    • Clean the cushion daily with mild soap and lukewarm water
    • Re-adjust your mask while lying in your normal sleep position
    • Avoid over-tightening the mask
    • Replace worn cushions or masks as needed
  • What if leaks depend on how I sleep?

    If leaks change with your sleeping position, you may benefit from:

    • A different mask style
    • A mask refit

    Call Owens to discuss mask options or eligibility for a different mask: 1-800-MY-OWENS

  • What if my tubing doesn’t fit?
    • Check the end of the tubing and try gently squeezing it
    • If it feels tight, insert your thumb and pull slightly downward to release the quick connection from the headgear

Skin Irritation & Mask Discomfort

Machine Noise

  • Why is my PAP device making an unusual noise?
    • First, determine if the noise is coming from the machine or the mask/tubing
    • If from the device:
      • Check and replace clogged filters
      • Inspect the humidifier chamber for cracks
      • Remove and reinsert the water chamber to ensure proper placement
    • If from the mask/tubing:
      • Check for leaks or loose connections
  • What should I do if the noise continues?

    Bring your device in or contact Owens for evaluation and support.

Dry Nose or Mouth

  • Why am I experiencing dryness?

    Dryness may occur if:

    • The humidifier chamber is running low or empty
    • Humidity settings need adjustment
    • There is an air leak in the mask
  • How can I fix dryness?
    • Increase your humidity settings
    • Ensure your mask fits properly to reduce leaks
    • Ask Owens about heated tubing if dryness persists

Water in Tubing or Mask (Rainout)

Difficulty Falling Asleep with PAP

Still Need Help?

If you still have questions or need assistance, our team is here to help. Whether it’s troubleshooting your device, improving comfort, or managing supplies, Owens support is just a call away.

Owens Support: 1-800-MY-OWENS